Our Privacy Policy

961stays ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at book.961stays.com or use our services .

Please read this Privacy Policy carefully. By using our website and services, you agree to the collection and use of your personal information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please do not use our website or services.

1. Information We Collect

We may collect various types of personal information to provide and improve our services to you .

1.1 Information You Provide to Us

Contact and Account Information: Such as your first name, last name, email address, phone number, postal address, and date of birth .

Payment Transaction Information: Such as payment account details, credit card information, billing address, and other related transaction details to process your bookings .

Booking Details: Information about your stays, including property preferences, special requests, and guest count.

Identity Information: Where required, we may ask for a copy of your government-issued ID (e.g., passport or national ID card) for verification purposes. This is in line with standard practices for accommodation services and may be required by local law .

Communications: When you contact us via email, phone, or through our website, we may keep a record of that correspondence .

User-Generated Content: Any photos, reviews, or feedback you choose to provide on our platform .

1.2 Information We Collect Automatically

When you interact with our website, we may automatically collect certain information:

Usage Information: Details of your visits to our website, including the pages you view, the links you click, the date and time of your visit, and the duration of your stay .

Device and Technical Information: Your IP address, browser type, operating system, device identifiers, and other technical data .

Geolocation Information: Approximate location information derived from your IP address or device GPS (with your consent) .

Cookies and Similar Technologies: We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. For more details, see our Cookie Policy section below.

1.3 Information from Third Parties

We may also receive information about you from third-party sources :

Booking Platforms: If you book through a partner platform like Hostaway, we may receive relevant booking information to manage your reservation.

Third-Party Service Providers: We may use service providers to process payments, verify identities, or for fraud prevention and may receive information from them as necessary .

2. How We Use Your Information

We use the information we collect for purposes such as :

To Provide and Manage Bookings: To process your reservations, send booking confirmations, and communicate with you about your stay.

Customer Support: To respond to your inquiries, handle complaints, and provide technical support .

Service Improvement: To analyze how our website is used to improve user experience, develop new features, and enhance our services .

Marketing and Promotions: With your consent, to send you promotional offers, newsletters, and updates about our services.

Security and Fraud Prevention: To detect, prevent, and investigate suspicious activity, fraud, and abuse .

Legal Obligations: To comply with applicable laws, regulations, and legal requests .

3. Legal Basis for Processing (For EEA/UK Users)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal information will typically be :

Contractual Necessity: To perform our contractual obligations to you when you make a booking.

Legitimate Interests: For our legitimate business interests, such as improving our services, security, and direct marketing (where balanced with your rights).

Legal Compliance: To comply with our legal obligations (e.g., tax or guest registration laws).

Consent: Where you have given us your explicit consent (e.g., for marketing cookies).

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following limited circumstances :

Property Owners: To provide your booking, we share necessary information (like guest names and dates) with the property owner or manager whose property you have booked.

Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processors (e.g., Stripe), IT support, channel managers (e.g., Hostaway), and marketing platforms . These providers are contractually obligated to protect your data.

Legal Obligations: We may disclose your information if required by law, regulation, or legal process, such as to comply with a court order or regulatory request .

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Retention

We retain your personal information only as long as necessary for the purposes set out in this policy and to fulfill our legal obligations :

Booking and Guest Data: Retained for the duration of your booking and for a period afterward to comply with tax and accounting requirements (typically up to 6-7 years) .

Marketing Data: Retained until you unsubscribe or request deletion.

Cookies: Retained for varying periods as detailed in our Cookie Policy.

When your personal information is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information :

Right to Access: Request a copy of the personal information we hold about you.

Right to Rectification: Request that we correct any inaccurate or incomplete information.

Right to Erasure: Request that we delete your personal information, subject to our legal obligations.

Right to Restrict Processing: Request that we limit the processing of your information.

Right to Object: Object to our processing of your information for marketing or other purposes.

Right to Data Portability: Request a transfer of your information to another service provider.

Right to Withdraw Consent: Withdraw any consent you have previously given for specific processing activities.

To exercise any of these rights, please contact us at [Insert Email Address].

7. Data Security

We implement a variety of security measures to protect your personal information, including:

Encryption: Sensitive data (like payment details) is encrypted during transmission .

Access Controls: Access to your information is restricted to authorized personnel who require it to perform their duties .

Security Audits: We conduct regular security audits and use industry-standard security protocols .

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze site traffic .

Types of Cookies We Use:

Strictly Necessary Cookies: Essential for the basic functioning of the website, such as enabling secure log-ins and booking processes. These do not require consent .

Performance/Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). We request your consent for these .

Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of campaigns. We request your consent for these .

Managing Cookies:

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to other websites (e.g., payment gateways, social media platforms). We are not responsible for the privacy practices of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date . We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: